Ombuds Program For Students

An informal, impartial resource providing confidential support for students.

An Ombudsperson provides students with informal, impartial consultation and assistance addressing various concerns in a voluntary, confidential setting.

The role does not include decision-making or policy-setting for the University. An Ombudsperson cannot overrule the decisions or sanctions of University judicial boards, appeals committees, or other governing bodies. An Ombudsperson does not offer legal guidance and cannot serve as a student’s advisor during meetings or hearings with University faculty or staff.

If you have questions about Ombudspersons and how this unique role can support your experience at Mass General Brigham University, please contact us.

How can an Ombudsperson help students?

Are you a Mass General Brigham University student experiencing a difficult relationship or you’re not sure how to resolve a dispute or concern? Speaking with the Ombudsperson can provide you with informal, impartial assistance to address and resolve your concern. This is a voluntary, confidential service available to students in all of our programs.

Examples of how the Ombudsperson can support students include:

Helping students explore their options for submitting a grievance or complaint
Offer guidance to students seeking conflict resolution
Advise students on how to prepare for difficult conversations
Facilitate difficult conversations when appropriate
Act as an on-campus mediator for issues between or among students, faculty, or staff

The Ombudsperson for students resides within the Office of Student Affairs and Services, OSAS, among other resources and specialized staff who support student success and wellbeing.

To ensure privacy, confidentiality, and a timely response, use our form below.

Request an Ombudsperson Consultation

You will receive an email confirmation of your submission with more information. All requests will be answered within 36 to 48 hours.

Ombudspersons do not provide emergency response. If you are experiencing an emergency, contact Campus Security or emergency services in your local area.

Other Support Resources for Students

Note – University faculty and staff seeking support are encouraged to contact Human Resources. The ombuds program is only available to students.